This bbq is an EZ-Bilt design, which means that there is some pre-assembly done at the factory. There are also relatively few parts and hardware, and the instructions are very intuitive. If you have moderate mechanical abilities it should take anywhere from 30 mins to an hour.

sounds like a spider fire. spiders like the venturi tubes because they're nice and dark and it's a great place to make a web. The problem with that is that it tends to block the fuel and cause flash-back fires. As part of your regular maintenance, you should clean out the tubes on a regular basis with a venturi brush, available at Home Depot.

The screens we to block the air intakes and prevent spiders from getting in can shift, and bugs will crawl in the tubes. The screens are movable so that the tubes are easy to clean, but if you're not careful you can still get a fire. Just pull the screens back, clean the tubes, and replace the screens. if you live in a buggy area then you'll have to do that more often. REfer to the owners manual for full details on spider fires.

as for the damaged components, please call 1-800-265-2150 and we'll provide replacement parts free of charge. Keep in mind that this is not a warranty claim or quality issue, it's part of regular maintenance. we'll provide parts free of charge as a one-time courtesy. thanks

Flav-r-wave is superior to lava rock or ceramic. they absolutely get just as hot as ceramic or lava. The real benefits are as follows:

-they are uniform in shape and size, so they distribute heat more evenly than lava or ceramic
-they are designed to cover and protect the burner from acids in food so they will help prolong the life of the burner
-they are not porous, like lava rock, so they don't soak up grease and cause fires
-they last longer and require less maintenance than ceramic or lava
-they are much better at controlling flare-ups because there are no flat spots or valleys for grease to pool and ignite.

of course if you prefer ceramic you can use it safely, but only with the correct grate. don't put lava or ceramic on top of the flav-r-wave.

you can get cast iron burners as a replacement part but currently all broil-mate grills are made with stainless burners. stainless burners are the best for cooking performance and longevity, which is why the overwhelming majority of manufacturers use them. Cast iron burners will rust much more quickly, and they require more regular maintenance, such as drilling out rusted ports etc....

No, this unit is not available with stainless steel lid insert. Both this unit and the 116554 are the same size, with the same btu. The H burner cooks just as well as the 3 burner.
the only difference in hinging is the placement of the lid pins. they are both 'clamshell' lid designs and work equally well.

Broil-mate, broil king and sterling are all manufactured by Onward Manufacturing Company. Regardless of brand, all of our bbqs are made to exacting standards, mostly here in Waterloo Ontario.

to me it sounds like you need to reset your regulator. to reset it disconnect your regulator hose from the tank and reconnect it. then turn the tank on slowly. turn it every 15 seconds then once you get it fully on it should reset your regular. i have sold prob 50 of those bbq and there's amazing. i would recommend it to anyone. try that. if it doesn't work try phoning broil mate. they have trouble shooting people there that can help you fix your problem hopefully. their out of waterloo ont i think. let me know if this helps at all

Hard to say without seeing the bbq. can you email pictures to adennett@omcbbq.com?

hopefully we can help you directly.

thanks

No, this bbq cannot be converted to natural gas.

Yes, you are okay to use stainless bristle brushes.