Customer Questions & Answers for
Paramount Traditional Electric Stove
This traditional two door stove brings the classic look of a wood stove while offering the portability and convenience of electric heat for your home.
Questions & Answers for Paramount Traditional Electric Stove
Question
What is the wattage and is it remote.
asked 1 year, 6 months ago on Traditional Electric Stove
by
Anonymous
2 answers
Answers
answer 1
The unit has 1500 watts. Yes a remote control is included with this unit.
Top 25 Contributor
answered 8 months ago
by
Kody
answer 2
1500W (standard for plug-in heaters)
the DBL-2000-MS has a remote.
the DBL-2000-MS has a remote.
answered 1 year, 1 month ago
by
fizzer
Question
Where can I get the manual for the EF-DBL2000-MS?
asked 1 year, 4 months ago on Traditional Electric Stove
by
Anonymous
2 answers
Answers
answer 1
Contact the 800 number provided. 1-800-561-5550. A manual will be sent to you. Please ensure you let customer service knoiw if you require in English or french or both.
Top 25 Contributor
answered 8 months ago
by
Kody
answer 2
On the JR Home website -
http://jrhome.com/customercare_fireplaces.html
Hope that helps -
http://jrhome.com/customercare_fireplaces.html
Hope that helps -
answered 1 year, 1 month ago
by
fizzer
Question
Light staying on
As soon as I plug in my fireplace all the lights are coming on, log, flame everything. I have to unplug it when I'm done. Any idea why that is?
asked 9 months ago on Traditional Electric Stove
by
Anonymous
2 answers
Answers
answer 1
It sounds like you need to adjust the switches on the back so that you can use the remote.
answered 5 months, 2 weeks ago
by
BobbyT
answer 2
Pleas call our customer service at 1-800-561-5550. He will help you.
Top 25 Contributor
answered 8 months ago
by
Kody
Question
My stove has 4 buttons to turn it on and all of them turn on except for the first one on the left. Why would it be doing this???
asked 1 year, 6 months ago on Traditional Electric Stove
by
Anonymous
1 answer
Answers
answer 1
Please call our 1-800-561-5550 and customer service will help you.
Top 25 Contributor
answered 8 months ago
by
Kody
Question
no heat from fireplace. model number dbl-2000-ms
electric fireplace with remote
asked 1 year, 3 months ago on Traditional Electric Stove
by
Anonymous
1 answer
Answers
answer 1
If you are getting no heat from the fireplace this is a warranty issue. It may mean that the circuit board is burnt out. Please contact the customer service number below. All fireplaces come with a one year warranty. 1-800-561-5550
Top 25 Contributor
answered 8 months ago
by
Kody
Question
What is the material of construction?
asked 7 months ago on Traditional Electric Stove
by
Anonymous
1 answer
Answers
answer 1
The traditional stove is made of Steel.
Top 25 Contributor
answered 6 months ago
by
Kody
Question
I need a new on/off switch at rear right corner
Electric fireplaceDBL 2000ms
asked 5 months ago on Traditional Electric Stove
by
Anonymous
1 answer
Answers
answer 1
Please send email to Custom-ercare@jrhome.com. You will receive a reply within 24 -hours. Or you can call the 1-800-561-5550 ext 101. We will be happy to provide you with free parts if the product is stillunder the one year warranty. If not we do sell a number of parts for our products.
Top 25 Contributor
answered 4 months, 2 weeks ago
by
Kody
Question
Log Set Ember Bed Light Bulbs and Flame Generation Light Bulbs all quit working at once. Is there a fuse? Any suggestions, other than replacing all ?
asked 5 months, 1 week ago on Traditional Electric Stove
by
Anonymous
1 answer
Answers
answer 1
Please contact customer service at 1-800-561-5550 ext 101, or email customercare@jrhome.com. They can help you with all parts and warranty issues.
Top 25 Contributor
answered 4 months, 2 weeks ago
by
Kody
Question
not enought heat
Have a Parmount electric fireplace , model DBL-2000-MS, purchased from Home Depot Sept 2007 and find the heat not as warm as expected. Seems to have only one setting on the thermostat, just warm. Fan only blows on Hi setting. Thermostat is set at 8. Is there a replace thermostat available and where to purchase it?
asked 4 months, 1 week ago on Traditional Electric Stove
by
Anonymous
1 answer
Answers
answer 1
Please contact us at customercare@jrhome.com or phone us at 1-800-561-5550 ext 101.
We will help you with the part you are looking for.
We will help you with the part you are looking for.
Top 25 Contributor
answered 4 months ago
by
Kody
Question
how do the lights come back on?
The lights blew on the bottom, so I replaced them i thought there was just 2 but theres 4, 2 inside the spinning motor and 2 at the bottom, do i have to replace them all before they come back on? because i replaced just 2 and it still dont come on.
asked 1 month ago on Traditional Electric Stove
by
Anonymous
0 answers
Answers
This question currently has no approved answers.
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