Customer Questions & Answers for
True Comfort True Comfort 240-V Floor Heating Cable - Covers from 202 up to 264 sf depending on chosen spacing
Experience the warmth and comfort of a heated floor. This loose laid cable system adapts to rooms of all shapes and dimensions. Compatible with most installation surfaces and floor coverings, this product comes with step by step installation DVD and instructions guide.Can be used as a primary or supplemental heating source.
Questions & Answers for True Comfort True Comfort 240-V Floor Heating Cable - Covers from 202 up to 264 sf depending on chosen spacing
Question
Can I pour cement over this product?
I`m improving the cement floor in my basement and would like to put this under the cement I have to pour... any problems?
asked 3 years, 5 months ago on True Comfort 240-V Floor Heating Cable - Covers from 202 up to 264 sf depending on chosen spacing
by
Anonymous
2 answers
Answers
answer 1
There is no problem to install cable then add ciment to level your floor, you can add 2 inch and less, just remember that the first thing heating cable will heat is down, then heat will come up, could take a certain time to heat.
Hope it helps.
Hope it helps.
answered 1 year, 8 months ago
by
TCCS
answer 2
You can either cover the cables with a dry-set latex mortar or with polymer-modified self-leveling cement. Please see below to view the installation steps:
STEP 1:
• Determine the location of the thermostat
• Ensure that the installation surface is smooth and clean
• Re-verify the measurements of the area to be covered
• Test the cable's integrity
• Review the installation steps prior to beginning the installation
• Read the important installation guidelines
STEP 2:
• Prepare the installation layout
• Install the gages and cable
• Photograph the installation
STEP 3:
• Install the floor sensor
• Fish the cold lead to the connection box
• Test the cables integrity
STEP 4:
• Cover the cables
• Test the cable's integrity
• Depending on the type of floor covering that you will installing, you can either cover the cables with a dry-set latex mortar or with polymer-modified self-leveling cement.
STEP 5:
• You can now install your floor covering*
*Before turning your system on it is important to respect the adhesive manufacturer's recommended adhesive curing time. Curing time may vary from 7 to 28 days. Consult the User Guide supplied by the manufacturer of the adhesive product you used.
I hope this helps.
STEP 1:
• Determine the location of the thermostat
• Ensure that the installation surface is smooth and clean
• Re-verify the measurements of the area to be covered
• Test the cable's integrity
• Review the installation steps prior to beginning the installation
• Read the important installation guidelines
STEP 2:
• Prepare the installation layout
• Install the gages and cable
• Photograph the installation
STEP 3:
• Install the floor sensor
• Fish the cold lead to the connection box
• Test the cables integrity
STEP 4:
• Cover the cables
• Test the cable's integrity
• Depending on the type of floor covering that you will installing, you can either cover the cables with a dry-set latex mortar or with polymer-modified self-leveling cement.
STEP 5:
• You can now install your floor covering*
*Before turning your system on it is important to respect the adhesive manufacturer's recommended adhesive curing time. Curing time may vary from 7 to 28 days. Consult the User Guide supplied by the manufacturer of the adhesive product you used.
I hope this helps.
answered 3 years, 5 months ago
by
OnlineAssociate
Question
I am building a concrete slap. Can I inbedded this product in the concrete by tying this product to the rebars. Then pour concrete.
asked 1 year, 10 months ago on True Comfort 240-V Floor Heating Cable - Covers from 202 up to 264 sf depending on chosen spacing
by
Anonymous
- edmonton, ab
1 answer
Answers
answer 1
Good morning,
Cable is not made to go on rebars in concrete, it's a surface cable, it is not thick enough, the cable will break if installed on rebars with concrete.
Hope this helps.
Cable is not made to go on rebars in concrete, it's a surface cable, it is not thick enough, the cable will break if installed on rebars with concrete.
Hope this helps.
answered 1 year, 8 months ago
by
TCCS
Question
laminate
Once this is in the concrete, can laminate or tile be used still over top?
asked 1 year, 4 months ago on True Comfort 240-V Floor Heating Cable - Covers from 202 up to 264 sf depending on chosen spacing
by
Anonymous
1 answer
Answers
answer 1
Good afternoon,
The subfloor needs to be concrete, 4 inch spacing is used, install cable on concrete , self-leveler on top of cables, then follow laminate floor manufature for installation of the wood.
If you have a plywood subfloor then the finish floor needs to be ceramic.
The subfloor needs to be concrete, 4 inch spacing is used, install cable on concrete , self-leveler on top of cables, then follow laminate floor manufature for installation of the wood.
If you have a plywood subfloor then the finish floor needs to be ceramic.
answered 1 year, 4 months ago
by
TCCS
Question
Heating cement basement floor
Hi, we have a cement basement floor and want to put ceramic tiles and underflor heating down.We have been told that the heat will just go down into the cement floor and not up through the tiles if we dont put something for insulation between the cement floor and the tiles, any help please, also we dont have any damp problems, the back of the basement has a door to the outside
asked 1 year, 4 months ago on True Comfort 240-V Floor Heating Cable - Covers from 202 up to 264 sf depending on chosen spacing
by
Anonymous
1 answer
Answers
answer 1
Hello,
For sure the heating system will heat the slab prior to heating the tiles. To prevent any heat loss or to obtain a better result, it is always better to insulate your slab. Of coarse it always depends on the actual thickness of the slab and also if your slab is insulated underneath or not. In order to create a heat barrier, you may use membranes like : EASYMAT or CORK.
Thank you!
True Comfort Customer Service
For sure the heating system will heat the slab prior to heating the tiles. To prevent any heat loss or to obtain a better result, it is always better to insulate your slab. Of coarse it always depends on the actual thickness of the slab and also if your slab is insulated underneath or not. In order to create a heat barrier, you may use membranes like : EASYMAT or CORK.
Thank you!
True Comfort Customer Service
answered 1 year, 3 months ago
by
TCCS
Question
The ceramic tile (12" X 12") is already in place, can I install in the grout line before grouting?
asked 1 year ago on True Comfort 240-V Floor Heating Cable - Covers from 202 up to 264 sf depending on chosen spacing
by
Anonymous
1 answer
Answers
answer 1
Hello,
Unfortunately, it would not be possible to install our heating system in your grout lines. The only way our systems can be installed is on top of the subfloor (concrete or plywood) and then covered with a layer of polymer modified cement. Also, it is important to respect the 3 or 4 inch spacing throughout the entire surface below the floor covering.
We would not warranty such an installation. For further details or technical support, feel free to contact our customer service.
kind regards.
Unfortunately, it would not be possible to install our heating system in your grout lines. The only way our systems can be installed is on top of the subfloor (concrete or plywood) and then covered with a layer of polymer modified cement. Also, it is important to respect the 3 or 4 inch spacing throughout the entire surface below the floor covering.
We would not warranty such an installation. For further details or technical support, feel free to contact our customer service.
kind regards.
answered 1 year ago
by
TCCS
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