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Customer Questions & Answers for
TrafficMaster TrafficMaster Allure Cherry Resilient Plank Flooring

Easy GripStrip™ installation – Lays directly over your old floor; no floor prep or messy glue needed! Looks and feels like real wood… feel the knots! Water-resistant. Perfect in high moisture areas… basements, kitchens, and bathrooms. Warm comfort and quiet under foot. Install an entire floor cleanly, easily in just a few hours. 25 year residential warranty.
Customer Questions & Answers:
27 Questions
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32 Answers
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Questions & Answers for TrafficMaster TrafficMaster Allure Cherry Resilient Plank Flooring

Question
What is the square foot coverage per package?
I need to figure out how much to buy.
asked 3 years, 1 month ago
by
OddAud
on TrafficMaster Allure Cherry Resilient Plank Flooring
2 answers
Answers
answer 1
allure comes in 36” x 6” planks or 1.5 square feet per plank. 16 planks per case = 24 square feet per case.

So, if your room is 10’ x 10’ or 100 sq.ft., we would recommend you purchase 5 cases (120 sq.ft)

HELPFUL HINT #1: Most installations require about 10% overage. However this can vary depending upon the room size and layout.
Expert Answer
answered 3 years, 1 month ago
by
AllurePro
answer 2
Hi OddAud,
Each box will cover about 24 Sq. Ft. I hope this helps.
Staff Answer
answered 3 years, 1 month ago
by
OnlineAssociate
Question
can I use water to clean floor ?
asked 2 years, 11 months ago
by
nic28
on TrafficMaster Allure Cherry Resilient Plank Flooring
2 answers
Answers
answer 1
yes, just dont soak it. Thank you for your questions
Expert Answer
answered 1 month ago
by
AllurePro
answer 2
Hi Nic28,
Please see below for the care and maintenance guide for the Allure resilient plank flooring:
1. Food spills should be cleaned up as rapidly as possible with a quality liquid vinyl cleaner. Make sure the cleaner you choose is an all-purpose liquid cleaner that is NON-ABRASIVE. We do not recommend powdered cleaners, oil soaps, dishwashing detergents, or other
2. If allure One Step is not readily available, then you may obtain it directly from Halstead.
3. Shoe marks and scuffs can be easily removed using a spot application of your allure One Step and a green Scotch Brite pad.
4. Regular household dirt can be cleaned with your allure One Step applied as indicated on the products label. Some hand wiping may be required to remove tough spots and spills. Always sweep or vacuum your allure floor before cleaning so that all loose dirt and particles are removed. For best results do not use combination cleaner/finish products.
5. Do NOT WAX YOUR TRAFFICMASTER allure FLOOR! The surface of your TrafficMaster floor is very dense and nonporous; this prevents wax from penetrating and thus will build up a bed for yellowing and dirt collection. The same non-porous feature also provides all the protection against wear and staining that you will need. Use only allure One Step for heavy wear when you have experienced some loss of the original appearance over time. Your TrafficMaster allure floor has been designed to be very easy to maintain, but you may prefer to add an occasional coat of the allure One Step to renew and protect your floor. If you cannot locate the allure One Step, then please ask your Home Depot representative for an equivalent low-gloss product. Additionally, the allure One Step is available directly from Halstead.
6. If your floor has been exposed to excessive amounts of water due to flooding, don’t panic, allure is waterproof! Simply remove the water as quickly as possible with a Wet-Vac or other device and ventilate the room. A dehumidifier should be promptly turned on in the room to reduce the moisture levels back to normal. Do not dry the room below the normal moisture level that existed previously.
7. If accidental deep scratches appear on your floor then it might be necessary to replace such damaged tiles. Remember HELPFUL HINT #3, please refer to this section for replacing a plank of allure.
8. If the scratches are fine and the result of normal household use, then it is recommended only to fill them with one or two coats of the TrafficMaster Matte Floor Finish.
9. If any individual allure plank seams or edges should release from one another, it usually can be corrected by applying warm air from a hair dryer or paint gun for 5 to 10 seconds from a distance of 8”. Then step on (or roll) the edges and maintain pressure until the re-adhesion is effected. If the problem persists, contact your Home Depot representative or Halstead’s Consumer Hot Line at 1-866-THD-TILE ext 6.
I hope this helps
Staff Answer
answered 2 years, 11 months ago
by
OnlineAssociate
Question
How can I get a dog urine out of my floor?
I have Vinyl plank flooring installed in my living room. My dog has had some bathroom accidents on it and we are having a hard time getting the smell out. I need some suggestions to remove the odour.
asked 2 years, 6 months ago
by
Anonymous
on TrafficMaster Allure Cherry Resilient Plank Flooring
2 answers
Answers
answer 1
try 1 gallon of warm water to 1 cup of white vinegar
Expert Answer
answered 1 month ago
by
AllurePro
answer 2
Unfortunately, you cannot get the urine smell out the floor. It is suggested to replace the planks and also to check underneath the planks to see how much damaged has occurred. I hope this helps.
Staff Answer
answered 2 years, 6 months ago
by
OnlineAssociate
Question
Can I ??
Can I lay this product down on a Ceramic floor.
asked 2 years, 6 months ago
by
Anonymous
 - Oakville
on TrafficMaster Allure Cherry Resilient Plank Flooring
2 answers
Answers
answer 1
yes, as long as your grout lines are less than a 1/4"

i hope taht helps!
Expert Answer
answered 1 month ago
by
AllurePro
answer 2
Yes, you can install this product over a ceramic floor. HELPFUL HINT #3: If laying allure over existing ceramic tile, it may be necessary to skim coat the grout lines with a floor leveler. I hope this helps.
Staff Answer
answered 2 years, 5 months ago
by
OnlineAssociate
Question
can i install this in my basement over existing non-plush carpet that is glued down/
asked 1 year, 7 months ago
by
Anonymous
on TrafficMaster Allure Cherry Resilient Plank Flooring
2 answers
Answers
answer 1
Thank you for your question...no you can not use this over any type of carpet.
Expert Answer
answered 1 month ago
by
AllurePro
answer 2
This product would not work on top of a carpet as this product offers a "Easy GripStrip" system which allows the planks not to slip. This system would not work if the planks are on top of a carpet. Hope this helps.
Staff Answer
answered 1 year, 7 months ago
by
Zeee
Question
what is the composition and mil of this product?
Is this a vinyl product or wood? Can I put it down the same as self-stick vinyl tile?
asked 4 years, 5 months ago
by
Plumpber
 - Hamilton
on TrafficMaster Allure Cherry Resilient Plank Flooring
1 answer
Answers
answer 1
Allure is a resilient vinyl flooring product. Allure looks and feels like wood, yet it is waterproof, so it can be installed in moisture prone areas that traditionally have been “off limits” for traditional wood flooring and laminate products, like basements and bathrooms. Each allure plank secures to each other not your sub-floor, using the revolutionary GripStrip. It’s free floating. To cut a plank, simply score and snap.
Expert Answer
answered 4 years ago
by
AllurePro
Question
can you put this flooring over top of ceramic tile
asked 3 years, 9 months ago
by
cherb
 - kamloops
on TrafficMaster Allure Cherry Resilient Plank Flooring
1 answer
Answers
answer 1
Because of allure’s flexibility the planks can be installed over uneven sub-floors or
existing floors such as natural wood, concrete, vinyl, linoleum, and even ceramic. Virtually no surface preparation is needed. allure can be installed over most existing floors including wood, vinyl, linoleum, concrete and even ceramic tile.
If laying allure over existing ceramic tile, it may be necessary to skim coat the grout lines with a floor leveler. If you install allure over an existing floor that has an embossing or grout line on it, we recommend you skim coat with a floor leveler if the embossing or grout line is greater than 1/8”—(3 mm). allure is waterproof so it can be installed directly over concrete floors in the basement. If your concrete floor has any bumps or burrs of concrete sticking up, simply knock them off with a hammer and chisel. If the concrete floor has any larger dips or holes, you may want to apply a floor leveler to fill those areas, depending on the size and shape of the imperfections.
Expert Answer
answered 3 years, 9 months ago
by
AllurePro
Question
Can this product be installed over carpet?
Can this product be installed over carpet and will the installation process damage the carpet?
asked 3 years, 8 months ago
by
Anonymous
on TrafficMaster Allure Cherry Resilient Plank Flooring
1 answer
Answers
answer 1
No, you can not install Allure over carpet. You will need to remove the carpet and carpet tack strips prior to installing Allure.
Expert Answer
answered 3 years, 8 months ago
by
AllurePro
Question
I have laid allure planks in my cottage. The cottage is not heated in the winter. How will this affect the planks? How will the adhesive react?
The planks are fine three weeks after installation. I have read in the online installation manual where they are not to be used out of doors or in unheated areas.There is no temperature warning on the packaging. I am now worried that my installation will fail because the room and floor are not heated. The temperature drops to well below freezing during our cold Canadian winter. How will this affect the planks? How will the adhesive react? Can the floor be walked on during my winter inspection?
asked 3 years, 8 months ago
by
worried
 - Northern Ontario
on TrafficMaster Allure Cherry Resilient Plank Flooring
1 answer
Answers
answer 1
allure planks can be frozen without damage. Our adhesive can get down to 15 degrees Fahrenheit (or -10 degrees Celsius) with no issue. allure can take the heat and definitely can stay in the kitchen — but if you let your home get over 95º F for an extended period of time, you will damage the floor and melt the adhesive .
Expert Answer
answered 3 years, 8 months ago
by
AllurePro
Question
What to do with edges curling up?
We installed thi sin our basement, but after a month or so the edges are curling up on almost every piece. Is there something that can be done to rectify this problem? Why doesn't the glue stick for the edges?
asked 3 years, 8 months ago
by
Tazzie
on TrafficMaster Allure Cherry Resilient Plank Flooring
1 answer
Answers
answer 1
Please contact our customer hot line at 1-866-843-8453. This can not be answered generally on this site.
Expert Answer
answered 3 years, 8 months ago
by
AllurePro
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