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Customer Questions & Answers for
Chamberlain Whisper Drive Belt Drive Garage Access System – 1/2 Horsepower

The ultimate in quiet, reliable performance – perfect for homes with a living space above the garage. Includes two Security+ ® 3-button remote controls, SoftGlo™ Multi-Function Control Panel and The Protector System Safety ® Sensors.
Customer Questions & Answers:
28 Questions
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40 Answers
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Questions & Answers for Chamberlain Whisper Drive Belt Drive Garage Access System – 1/2 Horsepower

Question
Is Keyless Entry 940C compatible with this product? If not, which one is compatible?
I bought the garage door opener and the keyless entry model 940C (in sepearate package) from home depot. They were placed very close to each other so I thought they are compatible. I didn't aware that they may not be compatible.
I opened the package and followed the instructions, but the garage door opener did not recognize the code I pressed on the keyless entry key pad.
I just noticed that the keyless entry stays that it is compatible with garage door opener made before 2005 with an Orange learn button. Apparently, mine was made in 2007. The keyless entry which claimed to be able to use with models later than 2005, is 940D, but then it also stays that 940D only works with Purple learn button on the motor unit. My model has a White learn button. I am totally confused. Please help me.
asked 3 years, 7 months ago
by
KateZ
on Whisper Drive Belt Drive Garage Access System – 1/2 Horsepower
3 answers
Answers
answer 1
Sorry for the issue. Please contact Technical Support if you are still having issues.
800.654.4736
Chamberlain
answered 2 years, 4 months ago
by
ChamberlainCares
answer 2
LINK with details:
http://www.chamberlain-diy.com/diy04/products/buy_online_door_control_models/0,1341,uid-d3OJcGVlaW9pZg==_1178,00.html

or CALL cust. support which is shown on the garage opener:
1-800-654-4736
answered 3 years, 5 months ago
by
Alexyon
answer 3
I think the best is to contact the co.:
http://www.chamberlain.com/corporate/en-us/contactUs/

I will too, to find out from them which is the keyless entry I need to buy.
answered 3 years, 5 months ago
by
Alexyon
Question
My whisper drive 1/2 HP garage opener
I reset the settings of my door opener and now my keypad entry password is erased it seems ecause when I enter the password now it does not work. How to reset it, please advise
asked 3 years, 8 months ago
by
ashwani
on Whisper Drive Belt Drive Garage Access System – 1/2 Horsepower
2 answers
Answers
answer 1
Please consult your owners manual, they can be found on-line at
http://www.chamberlain-diy.com/doit...

or contact Technical Support at 800.654.4736
Chamberlain
answered 1 year, 4 months ago
by
ChamberlainCares
answer 2
Hi Ashwani
To see how to reset the password please visit http://www.chamberlain-diy.com/pdfd... or call technical support at 1-800-528-9131. I hope this helps.
Staff Answer
answered 3 years, 8 months ago
by
OnlineAssociate
Question
Problem with closing door
When we go to close the Garage door, the light flashes and it will not close. We have to go to the wall panel and hold the button down till it is closed. Why is it doing this?
Also how do I reprogram the numeric pad?
The unit was installed by Home Depot.
asked 3 years, 8 months ago
by
Anonymous
on Whisper Drive Belt Drive Garage Access System – 1/2 Horsepower
2 answers
Answers
answer 1
You are describing a Garage Door Opener in Fail Safe Mode. Please ensure that the "invisible beams", photo eyes are lined up correctly.

If you need technical support please contact our staff at 800-654-4736.
Chamberlain
answered 1 year, 8 months ago
by
ChamberlainCares
answer 2
You can either call the installer who installed it or contact 1 800 HOME DEPOT to have someone come and take a look at it. You can troubleshoot over the phone by calling technical support at 1-800-528-9131 or by referring to the owner's manual (http://www.chamberlain-diy.com/pdfd...) I hope this helps.
Staff Answer
answered 3 years, 8 months ago
by
OnlineAssociate
Question
belt
what is the length of the belt?
is this one better than wayne dalton?
asked 3 years, 4 months ago
by
Anonymous
on Whisper Drive Belt Drive Garage Access System – 1/2 Horsepower
2 answers
Answers
answer 1
The Belt is designed to be the proper length for the opening as door vary from 7' to 10' high. Chamberlain Whisper Drive Garage Door Openers are reinforced with 9 strands of Steel. We take pride in producing quality, durable and reliable products.
Chamberlain
answered 2 years, 4 months ago
by
ChamberlainCares
answer 2
The length of the belt itself is about 19.50ft. I hope this helps.
Staff Answer
answered 3 years, 3 months ago
by
OnlineAssociate
Question
can I use my remotes and keyless entry from an older model (PD600) on this model?
asked 2 years, 7 months ago
by
Anonymous
on Whisper Drive Belt Drive Garage Access System – 1/2 Horsepower
2 answers
Answers
answer 1
Unfortunately not but the new model comes with updated and enhanced codes and radio frequencies with 2 remote controls and a keyless entry.
Chamberlain
answered 1 year, 4 months ago
by
ChamberlainCares
answer 2
Unfortunately, because the the units use different frequencies the remotes and keyless entry for your PD600 will not work with this. I hope this helps.
Staff Answer
answered 2 years, 6 months ago
by
OnlineAssociate
Question
What happens in a power failure can the door be opened from the outside?
asked 2 years, 6 months ago
by
Anonymous
on Whisper Drive Belt Drive Garage Access System – 1/2 Horsepower
2 answers
Answers
answer 1
Garage Door Openers do act as a security device. All Chamberlain Garage Door Openers come with a manual disconnect device that is positioned on the trolley portion of the rail. This Manual disconnect is inside the garage. If you do not have a man-door into the garage a (7702C) Outside Door Disconnect Kit is highly recommended.
http://www.chamberlain-diy.com/doit...

The Home Depot Model #459950 and 547445 have a Built In Battery Back Up in case of a Power Failure. They will run approx., 20 open and close cycles under Power Failure and will recharge once power is restored. A 7702C is still recommended if access to the garage is limited to the Garage Door.
Hope this helps
Chamberlain
answered 2 years, 4 months ago
by
ChamberlainCares
answer 2
There are two options when there is a power failure:
1. Order and install part # 7702C an outside quick release which will open your door if you do not have a access door to your garage.
2. To call a locksmith
I hope this helps.
Staff Answer
answered 2 years, 6 months ago
by
OnlineAssociate
Question
Does this unit have enough power for double garage door
asked 2 years, 5 months ago
by
Anonymous
on Whisper Drive Belt Drive Garage Access System – 1/2 Horsepower
2 answers
Answers
answer 1
Yes! If your door works smoothly when opening and closing manually a 1/2 hp chain or belt drive will do the job!
Chamberlain
answered 2 years ago
by
ChamberlainCares
answer 2
Yes. This unit will provide the appropriate lifting and closing force. If your Garage Door is functioning smoothly you will not be disappointed.
Chamberlain
answered 2 years, 4 months ago
by
ChamberlainCares
Question
The belt has failed, how can I buy a replacement?
 
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asked 2 years ago
by
Anonymous
on Whisper Drive Belt Drive Garage Access System – 1/2 Horsepower
2 answers
Answers
answer 1
Get in your car and drive to closest Home Depot.
Call first to confirm stock.
Kitchener location had stock last time I've been there.
answered 7 months ago
by
Look30
 - Kitchener, ON
answer 2
Contact Chamberlain Technical Support. The warranty covers the belt for normal wear and tear for 10 years.
800.654.4736
Chamberlain
answered 2 years ago
by
ChamberlainCares
Question
my townhouse is single door.wich door opener is good
asked 1 year, 10 months ago
by
Anonymous
on Whisper Drive Belt Drive Garage Access System – 1/2 Horsepower
2 answers
Answers
answer 1
1/2 Hp is plenty for a single door.
answered 7 months ago
by
Look30
 - Kitchener, ON
answer 2
Thanks for your question. If you have a bedroom above the garage we recommended a Chamberlain Whisper Drive Garage Door Opener. There are three models available at Home Depot Canada;
182665 1/2 hp Belt Drive
459950 3/4 HPS Belt Drive, extremely quiet and includes a Keyless Entry
547445 3/4 HPS Belt Drive. extremely quiet and loaded with extra value accessories

If you prefer a Chain Drive we recommend the 182649 a 1/2 hp Chain Drive with 2 100w light bulbs or equiv CFL's and includes a Keyless Entry.
Chamberlain
answered 1 year, 10 months ago
by
ChamberlainCares
Question
which door openers are compatible with single unit doors or sectional doors
asked 1 year, 9 months ago
by
Anonymous
 - saskatoon
on Whisper Drive Belt Drive Garage Access System – 1/2 Horsepower
2 answers
Answers
answer 1
All Chamberlain units are compatible with your descriptions. If you require greater detail please visit our website and browse the manuals which cover clearance and installation details.

www.chamberlain-diy.com
Chamberlain
answered 1 year, 9 months ago
by
ChamberlainCares
answer 2
All Chamberlain Garage Door openers work on one-piece and sectional garage doors.
answered 1 year, 9 months ago
by
TheChamberlainTeam
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